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‘Communication is key:’ What are VoIP Phone Systems?

Phone systems are the backbone of communication in any office. If you’re looking to gain an edge through your phone systems VoIP is definitely the way to go!.

Voice over Internet Protocol (VoIP for short), is a communication system that allows users to make and receive calls online by turning the analog audio signals from a phone call into digital data packets.  Once digitized, they are then delivered via the internet and transformed back into audio at the other end. As a result, VoIP can be used to make phone calls from any device with an internet connection, such as a computer, smartphone, or specialized VoIP phone.

There are several benefits to using VoIP for business communication, including cost savings, flexibility, and advanced features.

  1. Cost savings: One of the main benefits of VoIP is the potential for significant cost savings compared to traditional phone systems. With VoIP, businesses only pay for the internet connection and VoIP service, rather than for separate phone lines and long distance calls. VoIP plans are generally much cheaper than traditional phone plans, and many offer unlimited calling for a flat monthly fee.
  2. Flexibility: VoIP’s versatility is one of its main advantages. Employees using a traditional phone system are frequently confined to a single place since they must be physically linked to a phone line. With VoIP, staff members may place and receive calls from any location with an internet connection, which can be very helpful for companies with numerous or regularly traveling personnel.
  3. Advanced features: VoIP systems often come with a range of advanced features that can improve productivity and streamline communication. Some examples include:
    1. Auto attendant: A virtual receptionist that accepts incoming calls and connects them to the proper number or department.
    2. Call forwarding: Calls can be automatically forwarded to another phone number or extension with call forwarding, which can be helpful for staff members who are unavailable or out of the office.
    3. Conference calling: VoIP systems can allow for the hosting of multi-participant conference calls, which can be helpful for meetings and other business talks.
    4. Digital Voicemail: VoIP systems often come with voicemail functionality, which allows employees to access and retrieve voicemail messages from their computer or phone as well as converting the message into a text format. 
    5. Call recording: Some VoIP systems offer the ability to record calls, which can be useful for training and quality control purposes.

The cost of a VoIP system varies greatly depending on the provider, the plan, and the specific features required. Some providers provide basic plans for as little as $10 per month per user, whereas more advanced plans with additional features can cost up to $50 per month per user. Businesses may need to buy or lease VoIP phones or adaptors, which can range in price from a few hundred dollars to several thousand dollars depending on the number of phones and the features required.

For companies wishing to boost cooperation and communication, VoIP can be a practical and affordable alternative. Businesses may save time and increase productivity with the assistance of its sophisticated features and flexibility to link employees from anywhere.