Unlock the power of professional support
Remote and on-site IT support
A team of local professionals in your corner. IT support professionals solve problems in real-time and keep your business up and running.
Troubleshooting in real-time.
Remote support services give your team the option to contact experts to troubleshoot and solve issues in real-time. Your industry moves fast and remote support enables your team to avoid hurdles and keep up.
Our local team of IT experts can go on-site to repair hardware or troubleshoot problems that can’t be solved remotely. We join your team to overcome obstacles and keep your focus on running your business.
Savings for your business.
Remote & on-site support services come at a fraction of the cost of an internal IT staff. We solve problems as needed – matching your budget and business goals.
Personalized remote & on-site IT support built on genuine business partnerships
With our managed IT services, we’ll take care of your IT environment, so you don’t have to worry about it internally. We’ll also help reduce your IT costs through our efficient use of resources, budgeting, and forecasting. Our remote and onsite technical support and managed IT services are delivered at a fraction of the cost compared to hiring your own IT staff.
Professional IT support is a phone call away.
Every business is different and needs the right technologies in order to perform well. Let us help you pick the right infrastructure and technology that aligns with your objectives and helps your business grow and succeed.
Saltech Systems IT Consulting decisions are backed by our knowledge, experience, and client feedback. Our recommendations are based on your budget, business needs, current applications, performance criteria, and existing IT infrastructure. We offer progressive solutions that enable companies to grow and improve their business’s efficiency by taking a customer-first approach to everything we do.
Expert troubleshooting to fix problems as they happen
Troubleshooting is a systematic approach to pinpoint a problem, and find a root cause based on the findings and information. Operations as simple as rebooting a computer system with issues allow to eliminate what may be causing the issue. Starting from known issues and simple fixes, troubleshooting moves on to more advanced techniques as these issues are examined, until advanced lesser issues are reviewed as needed.
Simple or complex, every problem has a solution
Unique problems in your technology systems require unique solutions. We provide customized IT support services that are tailored to the specific needs of each small business. This means that each client receives a solution that fits their unique requirements. We have the expertise to field your unique questions, provide continuing support and keep your business moving forward.
We go the extra mile to support you
Managed IT is the full management of technology at a fraction of the cost of an internal IT staff.
We are ready to troubleshoot any issue you may be facing and come up with the best solution to get your technology back on track. We are happy to assist with making purchases, guiding you to ensure you get the correct equipment to perform the job that is required. We can also set it up and configure it for you.
We can manage server permissions to allow members of your team to only have access to data you want them to have access too. You can rest easy knowing your data is safe and only in authorized hands. In the unfortunate event that an employee leaves your company we can disable their access to the data at the click of a button.
Our Managed IT services also include, managed email services, secure backups, as well as monitoring network security. With Saltech Systems you get complete coverage for all your technology needs. We are also partnered with Metronet which helps us get you reliable high speed internet.
Expert and timely repairs for your business operations
Keep your business moving forward and avoid hardware failures. PC repairs from our IT support experts help your business overcome obstacles and save your business from large hardware costs.
Broken parts in a computer can cause many hardships. Damaged or insufficient ram can lead to programs crashing abruptly, a worn out power supply can prevent the computer from powering on at all, and a damaged hard drive can lead to data loss. We can help identify what is causing your computer to run poorly and replace the necessary parts to prevent any data loss or even just help get your computer up to speed.
Professional support navigating each element of your tech
If you need help deciding what computer you need as well as what you need inside of the computer, we are happy to help. We can help you get the right specs for the job you need done. Once the computer comes in we can also help get everything set up so once it is on your desk you are ready to start working. We can connect it to your network and get everything installed that you request. If you want to have everyone on the computer have admin access we can help get that set up, and if you want that access to be restricted we can help to manage who has the rights to that as well.
Once the computer is up and running we can help you keep it that way, anytime you have a problem with it we are one phone call away and happy to help you get everything fixed. If parts need to be replaced or upgraded we can help order those and get them installed at your convenience. We can help keep software up to date, and fix any problems you may be facing with it. Simply sending us an email with a brief outline of the issue will start the process and we will be in touch to solve any problems you may have.
When you are finally finished with a computer we can take it off your hands and dispose of it responsibly.
Don't just take our word for it... See what our clients have to say!
“We have worked with Saltech for many years. They have created beautiful websites for us, and also provide on-going technical support. Anytime we contact them, the staff members are courteous, professional, and willing to go above and beyond to provide the assistance we need. We would highly recommend them!“
Robert Thomas Dancenter
“Our company has worked with Saltech for many years. The team at Saltech is always very responsive. They provide extra guidance and help whenever needed. They are a great partner for our company!“
“Saltech was an amazing company to work with. Their creativity and technical savvy supported me through the entire process and the finished product exceeded my expectations!“
Remote and On-Site IT Support common questions and answers:
Remote support sessions may not be adequate to resolve your issue and keep your business moving forward. Our team is prepared to go on-site and resolve problems in your office or workspace. The process for requesting support is easy. You or your team submits a ticket to our IT support team. Our dispatchers work with your schedule to find a time for our team to go on-site. Our team will be on-site as quickly as the schedule allows.
All obstacles in your business have solutions. Big or small. Simple or complex. Our team of IT specialists use their expansive knowledge to solve a wide range of problems. From recovering lost documents to improving or replacing hardware, our experts work to find the best possible solutions and keep your business up and running.
Our remote & on-site team works five days a week during regular business hours. At any time during the day, your office can expect expert advice or support immediately by phone. Remote support applications allow our team to see what you see on your screen in seconds. Many obstacles can be avoided quickly with our remote help desk. If our team needs to go on-site, we will work with your schedule to resolve the issue in a timely manner – often within one business day.
Learn More: Remote and On-Site IT Support Resources
What are Two-Factor Authentication (2FA) and Multi-Factor Authentication (MFA)? 2FA is an additional password that acts as an extra layer